one($id);
}
$group = Dever::input('group');
$temp = explode(',', $group);
$group_id = $temp[0];
$admin_id = false;
if (isset($temp[1])) {
$admin_id = $temp[1];
} else {
return 'no';
}
$admin = Dever::load('manage/company')->getAdmin($group_id, $admin_id);
$config = array();
$config['struct']['coor'] = array
(
'type' => 'varchar-2000',
'name' => '协调人',
'default' => '',
'desc' => '请先选择协调人',
'match' => 'option',
'update' => 'checkbox',
'value' => $info ? $info['coor'] : false,
'option' => $admin,
);
$data = array();
$result = Dever::load('manage/database')->update_struct($config, false, array(), -1, '', true);
return implode('', $result);
}
public function setInfoStatus_api ()
{
Dever::config('base')->hook = true;
$id = Dever::input('id');
$status = Dever::input('status');
$type = Dever::input('type');
if ($id) {
$info = Dever::db('work/info')->find($id);
$update['where_id'] = $info['id'];
if ($type == 1) {
$update['status'] = 4;
} else {
$update['status'] = 3;
}
$update = $this->finish($update, $info);
Dever::db('work/info')->update($update);
return 'ok';
}
}
private function finish($update, $info)
{
$update['fdate'] = time();
$update['chdate'] = time();
$app = Dever::db('work/appoint')->getAdmin(array('info_id'=>$info['id'],'admin'=>$info['audit_admin']));
if ($app && $app['admin']) {
$update['fpeople'] = $app['admin'];
} else {
if ($info['branch_id']) {
$branch = explode(',',$info['branch_id']);
if (isset($branch[1]) && $branch[1]) {
$update['fpeople'] = $branch[1];
}
} else {
$update['fpeople'] = $info['audit_admin'];
}
}
$log = Dever::db('work/info_log')->find(array('info_id'=>$info['id']));
if ($log) {
$w = array();
$w['where_id'] = $log['id'];
$w['fdate'] = time();
if($update['status'] == 4){
$w['cloce_date'] = time();
}
Dever::db('work/info_log')->update($w);
}
return $update;
}
public function insertInfo($id,$name,$data) {
$mobile = Dever::param('mobile',$data);
if(!preg_match('/^1[3|5|6|7|8|9]\d{9}$/', $mobile)){
Dever::alert('手机号不正确');
}
$cate_id = Dever::param('cate_id',$data);
if ($cate_id[0]<0) {
Dever::alert('问题类型不能为空');
}
}
public function updateInfo($id,$name,$data)
{
Dever::config('base')->hook = true;
$mobile = Dever::param('mobile',$data);
$cate_id = Dever::param('cate_id',$data);
$name = Dever::param('name',$data);
$email = Dever::param('email',$data);
$user = Dever::db('work/user')->find(array('mobile'=>$mobile));
if ($user) {
if ($name && $user['name'] != $name) {
Dever::db('work/user')->update(array('where_id'=>$user['id'],'name'=>$name));
}
} else {
$member = Dever::db('agent/member')->find(array('mobile'=>$mobile));
if ($member) {
$insert['agent_uid'] = $member['id'];
}
$option = Dever::db('option/member')->find(array('mobile'=>$mobile));
if ($option) {
$insert['option_uid'] = $option['id'];
}
$passport = Dever::db('passport/user')->find(array('mobile'=>$mobile));
if ($passport) {
$insert['passport_uid'] = $passport['id'];
}
if ($name) {
$insert['name'] = $name;
}
$insert['mobile'] = $mobile;
if ($insert) {
Dever::db('work/user')->insert($insert);
}
}
$info = Dever::db('work/info')->find($id);
if ($info) {
$w = array();
if (!$info['work_num']) {
$w['work_num'] = $this->getWorkId();
}
if ($info['cate_id']) {
$cate_id = explode(',', $info['cate_id']);
if (isset($cate_id[1]) && $cate_id[1]) {
$info['question'] = $w['question'] = $cate_id[1];
}
if (!$info['cate'] || $info['cate']<=0) {
$w['cate'] = $cate_id[0];
}
}
if ($info['question']) {
$product = Dever::db('work/question')->find($info['question']);
$w['product'] = $product['product_id'];
}
if ($info['branch_id'] && strstr($info['branch_id'], ',') && $info['branch_id'] != -1) {
$branch_id = explode(',', $info['branch_id']);
$w['group'] = $branch_id[0];
$w['appoint_id'] = $branch_id[1];
}
if ($info['status'] == 3 || $info['status'] == 4) {
$w = $this->finish($w, $info);
}
if ($w) {
$w['where_id'] = $id;
Dever::db('work/info')->update($w);
}
if ($email && $email == 2) {
if ($w)
$admin = Dever::db('manage/admin')->find($branch_id[1]);
$res = Dever::load('work/lib/manage')->getTotal($admin['id'],'1,2');
// $url = Dever::url('project/database/list?project=work&table=info&search_option_dever_auth=2&search_option_state=1&[refer]', 'manage');
$work_list =Dever::url('project/database/list?project=work&table=info&search_option_dever_auth=2&search_option_state=1&[refer]', 'manage');
$url = Dever::url('home?link=' . urlencode($work_list) . '&group=10&parent_menu=work&menu=work.my' , 'manage');
$content = '你有'.$res.'个待处理工单,点此跳转至工单系统查看';
Dever::load('work/lib/cron')->send($admin['email'],$admin['username'],'你有新的工单待处理',$content);
}
}
}
public function getWorkId()
{
$where['work_num'] = Dever::order('W');
$state = Dever::db('work/info')->one($where);
if (!$state) {
return $where['work_num'];
} else {
return $this->getWorkId();
}
}
public function getUser($id)
{
$info = Dever::db('work/info')->find($id);
if ($info && isset($info['mobile']) && $info['mobile']) {
$data= Dever::db('work/user')->find(array('mobile'=>$info['mobile']));
if ($data) {
$html['user'] = $data['name'].'
'.$data['mobile'];
if (isset($info['fdate']) && $info['fdate']) {
$fdate = date('Y-m-d H:i:s',$info['fdate']);
} else {
$fdate = '';
}
$html['time'] = date('Y-m-d H:i:s',$info['cdate']).'
'.$fdate;
$cate_id = explode(',',$info['cate_id']);
$cate_name = '';
$question_name = '';
if (isset($cate_id[0]) && $cate_id[0]) {
$cate = Dever::db('work/q_cate')->find($cate_id[0]);
$cate_name = $cate['name'];
}
if (isset($cate_id[1]) && $cate_id[1]) {
$question = Dever::db('work/question')->find($cate_id[1]);
$question_name = $question['name'];
}
if ($info['audit_admin']) {
$audit = Dever::db('manage/admin')->find($info['audit_admin']);
if ($audit) {
$admin['group'] = explode(',',$audit['group']);
foreach ($admin['group'] as $k => $v) {
$group = Dever::db('manage/group')->find(array('company_id'=>$info['company_id'],'id'=>$v));
}
$html['chuangjian'] = $group['name'].' / ' .$audit['username'];
}
}
$html['cate_name'] = $cate_name.'
'.$question_name;
return $html;
} else {
return '';
}
} else {
return '';
}
}
public function xietiao_api($id)
{
$data = Dever::db('work/branch')->find($id);
$data['group'] = explode(',',$data['group']);
$group = Dever::db('manage/group')->find($data['group'][0]);
$admin = Dever::load('manage/company')->getAdmin($group['id'], $data['group'][1]);
$gad = Dever::db('manage/admin')->find($data['group'][1]);
$res = array();
foreach ($admin as $k => $v) {
$res[$k] = $v['username'].'
'.$v['email'];
}
// $total = Dever::db('work/info')->getquestTotal(array('group'=>$data['group'][0]));
$html = array();
$html['group'] = $group['name'].'
'.$gad['username'];
$html['name'] = implode('
',$res);
$total = Dever::db('work/question')->getTotal(array('branch_id'=>$data['group_id']));
$html['num'] = $total;
return $html;
}
#获取客户信息
public function search_api()
{
$value = Dever::input('value');
if(!preg_match('/^1[3|5|6|7|8|9]\d{9}$/', $value)){
return '代理商手机号不正确';
}
if ($value) {
$name = '';
$role_name = '';
$user = Dever::db('work/user')->find(array('mobile'=>$value));
if(!$user) {
$member = Dever::db('agent/member')->find(array('mobile'=>$value));
if ($member) {
$name = $member['name'];
$type = "代理商";
$role = Dever::db('setting/role')->find($member['role']);
if ($role ) {
$role_name = $role['name'];
}
$option = Dever::db('option/member')->find(array('mobile'=>$value));
if ($option) {
$type = $type.'
期权账户';
$passport = Dever::db('passport/user')->find(array('mobile'=>$value));
if ($passport) {
$type = $type.'
小程序';
}
} else {
$passport = Dever::db('passport/user')->find(array('mobile'=>$value));
if ($passport) {
$type = $type.'
小程序';
}
}
} else {
$option = Dever::db('option/member')->find(array('mobile'=>$value));
if ($option) {
$name = $option['name'];
$type = '期权账户';
$passport = Dever::db('passport/user')->find(array('mobile'=>$value));
if ($passport) {
$type = $type.'
小程序';
}
} else {
$passport = Dever::db('passport/user')->find(array('mobile'=>$value));
if ($passport) {
$name = $passport['username'];
$type = '小程序';
} else {
$type = '无系统关联关系';
}
}
}
} else {
$name = $user['name'];
$type = '客服系统用户';
if ($user['agent_uid'] && $user['agent_uid'] > 0) {
$member = Dever::db('agent/member')->find($user['agent_uid']);
$role = Dever::db('setting/role')->find($member['role']);
if ($role) {
$role_name = $role['name'];
}
$type = $type.'
代理商';
}
if ($user['option_uid'] && $user['option_uid'] > 0) {
$type = $type.'
期权账户';
}
if ($user['passport_uid'] && $user['passport_uid'] > 0) {
$type = $type.'
小程序';
}
}
$table = array();
if ($name && $role_name) {
$table['head'] = array('名称', '电话号码', '平台' ,'角色');
$table['body'] = array($name, $value, $type, $role_name);
} elseif ($name && !$role_name) {
$table['head'] = array('名称', '电话号码', '平台');
$table['body'] = array($name, $value, $type);
} elseif (!$name && $role_name) {
$table['head'] = array('电话号码', '平台' ,'角色');
$table['body'] = array($value, $type, $role_name);
} else if (!$name && !$role_name) {
$table['head'] = array('电话号码', '平台');
$table['body'] = array($value, $type );
}
$result[] = array
(
'type' => 'table',
'content' => $table,
);
$html = Dever::show('', $result, false, false);
return array('html' => $html, 'data' => array('name' => $name));
}
}
public function admin($id)
{
$data = Dever::db('work/product')->find(array($id));
$admin_id = explode(',',$data['admin_id']);
$admin = Dever::db('manage/admin')->find($admin_id[1]);
if ($admin) {
return $admin['username'].'
'.$admin['email'];
}
}
public function branch($id)
{
if (isset($id) && $id) {
$group = Dever::db('manage/group')->find($id);
if (isset($group) && isset($group['name']) && $group['name']) {
return $group['name'];
}
}
}
#工单列表导出
public function out_info($data)
{
$header = array('客户名称','手机号','问题类型','问题类型描述','优先级','问题描述','处理结果','创建时间','完成时间','工单创建人');
$body = array();
$config = Dever::db('work/info')->config['config_status'];
foreach ($data as $k => $v ) {
$cate_name = '';
$cate_id = explode(',',$v['cate_id']);
if (isset($cate_id[0]) && $cate_id[0]) {
$cate = Dever::db('work/q_cate')->find(array('id'=>$cate_id[0]));
if ($cate) {
$cate_name = $cate['name'];
}
}
$question_name = '';
if (isset($cate_id[1]) && $cate_id[1]) {
$question = Dever::db('work/question')->find(array('id'=>$cate_id[1]));
if ($question) {
$question_name = $question['name'];
}
}
$priority_name = '';
$priority = Dever::db('work/priority')->find(array('id'=>$v['priority_id']));
if ($priority) {
$priority_name = $priority['name'];
}
$status_name = Dever::status($config,$v['status']);
$cdate = date('Y-m-d H:i',$v['cdate']);
$fdate = '';
if ($v['fdate']){
$fdate = date('Y-m-d H:i',$v['fdate']);
}
$chuangjian = '';
if ($v['audit_admin']) {
$audit = Dever::db('manage/admin')->find($v['audit_admin']);
if ($audit) {
$admin = explode(',',$audit['group']);
foreach ($admin as $k1 => $v1) {
$group = Dever::db('manage/group')->find(array('company_id'=>$v['company_id'],'id'=>$v1));
}
$chuangjian = $group['name'].' / ' .$audit['username'];
}
}
$d = array
(
$v['name'],
$v['mobile'],
$cate_name,
$question_name,
$priority_name,
$v['desc'],
$status_name,
$cdate,
$fdate,
$chuangjian,
);
$body[] = $d;
}
$file = Dever::input('excel_name');
return Dever::excelExport($body, $header, $file);
}
public function getTotal($admin_id,$status=false)
{
$company = Dever::load('manage/company.get');
$where = array();
if ($status){
$where['status'] = $status;
if ($where['status'] == '1,2') {
$where['appoint_id'] = $admin_id;
} else {
$where['fpeople'] = $admin_id;
}
} else {
$where['audit_admin'] = $admin_id;
}
if ($company) {
$where['company_id'] = $company;
}
$data = Dever::db('work/info')->getTotal($where);
return $data;
}
public function getmyTotal($admin_id,$type) {
// $info = Dever::db('work/info')->getmyAll(array('audit_admin'=>$admin_id,'state'=>1));
$data = Dever::db('work/info_log')->getmyAll(array('app_admin_id'=>$admin_id,'state'=>1));
$res = Dever::db('work/info_log')->getmyAll(array('admin_id'=>$admin_id));
$work_info = array_merge($data,$res);
$rest = array();
foreach($work_info as $k=>$v){
$rest[$v['info_id']]=$v;
}
// print_R($data);die;
$search_ids = '';
if ($rest) {
$search_ids = implode(',',array_keys($rest));
}
if ($type == 1) {
return count($rest);
} else {
return $search_ids;
}
}
}